Shipping & Returns

All NIVRA candles are hand-poured in small batches. Orders are typically processed within 2–4 business days.

Estimated delivery:

• · Metro cities — 3–6 business days
• · Non-metro locations — 5–8 business days

Once shipped, you'll receive tracking information by email.

For pre-order collections, shipping timelines are clearly mentioned on the product page.

Orders are shipped once production is completed — usually within the window noted at checkout.

If your order arrives damaged, please:

• · Take a short video of the package as you open it — this helps us process replacements faster.
• · Photograph the product and packaging clearly.
• · Contact us within 48 hours of delivery.

Our team will arrange a replacement where applicable.

Due to the nature of scented products, opened candles cannot be returned.

Unopened products may be eligible for return within 7 days of delivery.

Approved refunds are processed back to the original payment method within 5–7 business days.